Thank you for purchase of our UL certified which has undergone full inspection before delivery. SEN WAI INTERNATIONAL COMPANY LIMITED will provide a limited warranty from the date of the purchase and delivery. Within the warranty period, your unit is fully warranted against any defective materials under normal use or manufacturing faults, and our service center will arrange for such defect to be rectified without charge. In case of defect, please immediately contact SEN WAI INTERNATIONAL COMPANY LIMITED with your product serial number.
CONDITIONS GOVERNING THE LIMITED WARRANTY
(Five-year warranty applies to purchase from January 1, 2019)
(Sentry FireSafe Highly recommend customer change the new alkalinebatteries once a year to prevent electric leakage)
1.This warranty shall cover user and address that corresponds with the company registered database. Update of registration details is at the sole responsibility of the user.
2.This warranty shall be rendered null and void if.
lAn invalid, unregistered or correct serial number is provided.
lPls provide the product invoice to proof the warranty period (no product invoice provided will not be have warranty and need to pay the service charges)
lFree warranty period not included battery leakage caused the product cannot be use and customer need to pay service charge for repair ( Sentry Highly recommend customer change the new batteries once a year to prevent electric leakage)
lThe damage is due to misuse.
lThe unit has not been installed maintained or operated in accordance with the instruction furnished by the manufacturer or authorize distributor.
lAny repair or modification other than by the authorized distributor has been carried out on the unit.
lThe unit damaged in natural disaster.
3.This warranty covers defective materials under normal use or manufacturing defaults and does not include articles of consumption.
4.The warranty does not cover the damage to other equipment used in conjunction with this unit or the contents of the unit.
5.Any costs of transport action are on account of purchaser.
6.Please present the dealer invoice whenever service is required.
SEN WAI INTERNATIONAL COMPANY LIMITED will also provide a life-time fire replacement warranty (start on 1-1-2019 only apply for SentrySafe Fire Safe/Water Resistant Fire Safe) from the date of the purchase. The warranty period covers a product replacement in the event of fire damage from the date of the purchase. Within the warranty period, your unit is fully warranted against any fire damage and our service center will arrange for a replacement without charge.
CONDITIONS GOVERNING THE WARRANTY
The conditions governing the limited warranty must be satisfied.
An official fire report is to be submitted along with the warranty claim, name and address on the report must match the registered warranty name and address(a FS-276 report from the fire services department must be submitted for claims in Hong Kong)
A product of similar capacity and value will be provided if the respective unit have been discontinued.
Any costs of transport are on account of purchaser.
SEN WAI INTERNATIONAL COMPANY LIMITED reserves the rights to amend and abolish the rules and regulations of the warranty without prior notice.
Warranty Registration: Please fill in the following information into the Enquiry Box.